Cancellation policy
Ordering & Order Cancellation
Ordering can be done through our website or via phone. Ordering via email is difficult unless you are comfortable sending your credit card information via email. We suggest through our secure, encrypted website or via phone. If you prefer to place a phone order, you can call us at (608)-279-5429
Viewing Orders:
You will receive a receipt once you place your orders. You can also log in and see your order history. Please check your SPAM or BULK MAIL folder if you are having trouble locating your receipt.
Checking the Status of an Order:
If you do not see a tracking number entered when you login to check your order status, please email us at orders@gatewoodgingham.com with your name and order number for an update on you shipping. We prefer to receive order status requests via email so that we can do the necessary tracking due diligence and get back to you promptly.
Order Cancellation: We can review an order cancellation within 24 business hours of order placement only provided that the item has not already shipped. Anything beyond that (once the order is in process) is handled as a return. This includes items that have just been shipped and is in transit or is on a freight truck that cannot be recalled and it is then handled as a return. You can refer to our Return Policy section on guidelines for returning items. You are responsible for the cost of shipping the item back to us insured and will process it as a return for a refund or store credit. **Please do not cancel an order because you later found the item for cheaper elsewhere as we can consider a price match, email us to request this if you submit URL and where you found it**
We have a no cancellation policy for backordered or preordered items outside of our 24-hour window from the time of purchase. Our team works hard to keep our site up to date with the most accurate stock and estimated shipping timeframes. Once your order is processed and placed with our team, it is sent to the manufacturer and processed against inventory due to arrive. Cancellation cannot be processed once the manufacturer has confirmed your order. Changes to an estimated shipping time frame due to a delay in production may occur and are subject to change. Our team will notify you of any changes to an estimated ship times of the item(s) in your order as often as we are updated by the manufacturer and will ship the items as they become available. We thank you for your patience regarding back-ordered and pre-ordered items.
Items that are being handmade or custom made to order can only be cancelled within 24 hours of order receipt, provided work has not started on your item.
ALL order cancellations must be made in writing to Customer Service. This way we have a record of when the order was cancelled. You are welcome to call and speak with us, but we also require such requests in writing. Feel free to call as well (608)279-5429
Payment, Pricing, Promotions/Sales/Coupons
Credit Cards Accepted: We accept Visa, MasterCard, Discover, American Express, PayPal. Orders are charged once we receive your order. **Sometimes customers have issues checking out on Chrome. Try Safari if having this issue. Do not use Autofill from your web brower if you are seeing issues - type your own information into the credit card fields. Be sure you have no symbols or dashes as this can affect checkout (-,+,/, etc). If you have a hyphenated name, please leave out the hyphen. Call us if you have issues and need us to do a phone order (608)279-5429
Coupon Code Restrictions:
Our sales are at our discretion. Please note that you may utilize only one promotion per order; coupons cannot be combined.
Website Pricing Errors
We have many SKUs on our website and a large backend database. Sometimes there are pricing errors based on either computer error or human error. In addition, price fluxuations can happen when manufacturers distribute new price lists or pricing guidelines. Prices are subject to change at any time and pricing due to errors or glitches will not be honored. We will cancel and notify you with a full refund if an error in pricing is found.
*Price Match
If you see a better price at one of our competitors, but you would prefer to order through us, feel free to email us with the price advertised and we can see if we can price match. You must include a link to the competitor's page. This can never be done retroactively after an order has been received by the customer.
Updating Account Information
Please contact us anytime to update your account information or shipping address for an order that is pending. If you will be away, please notify us and we will attempt to have UPS or FedEx deliver during a time when you will be present to accept your packages.